WARRANTY AND RETURN CONDITIONS

1. Warranty

1.1. Unless otherwise explicitly stated in the product descriptions, our products are evaluated as spare parts or semi-finished goods within the scope of the applicable legal regulations.

1.2. Products are offered for sale in the form of open-circuit systems, not as closed, protected, and instructed systems, and are made available with user intervention. Therefore, these are products with a high margin of error, and for the products, only the initial operating warranty is provided.

1.3. You can access detailed information regarding product-based warranty and return processes through the support infrastructure on our site.

2. Returns

2.1. You may return your order within 14 (fourteen) days from the date you receive it, provided that it complies with the conditions stated below.

Return address:
Demsay Elektronik
Kavaklı, Deniz Aktaş Cd. No:12,
34520 Beylikdüzü / Istanbul

2.2. In order to carry out return transactions, it is required that the return section on the invoice is filled out completely together with the product. For returns made within this scope, no shipping cost is requested.

2.3. Along with the returned product, if any promotional or campaign products were provided as a gift, they must also be sent in full. In this case, any gift vouchers defined, if applicable, are cancelled.

2.4. To ensure that the return process is not disrupted, you must either send your return request via email to info@demsaystore.com or contact us through the support section on our site.

2.5. Returns of orders whose invoices are issued in the name of a corporate entity must be made together with the return invoice to be issued by the relevant institution.
The return invoice must be issued excluding the shipping cost (product unit price + VAT).

3. Return Conditions

3.1. For products for which return is not possible by nature; goods whose price is determined on the stock exchange or other organized markets, products specially prepared in line with the consumer’s requests, periodicals, products that spoil quickly, or products for which there is a possibility that the expiration date will pass, the right of withdrawal cannot be used.

3.2. In order to use the right of withdrawal for packaged products; the product packaging must be unopened, undamaged, and the product must be unused. Returns of products without the original packaging are not accepted.

3.3. The returned products are checked by Demsay Elektronik after they are received, including the packaging, accessories, and invoice.

3.4. If the return is approved, depending on the preference stated in the return request;

• a gift voucher is issued in the amount of the product price, or

• within 3 business days the product price is refunded.

Depending on the payment method, the return method is as follows:

• Credit Card: The refund amount is made to the card online.

• Bank Transfer / EFT / Cash on Delivery: It is refunded to the reported IBAN account.

Depending on bank processing times, the time for the refund amount to reflect in the account may vary.

4. Damaged / Deformed Products

4.1. During delivery of the product, it is recommended to check the package together with the courier. If damage or packaging deformation is detected, a Damage Detection Report must be prepared and the product must be returned without accepting delivery.

4.2. Damage notifications for products without a damage detection report will not be accepted.

4.3. If the shipping company notifies Demsay Elektronik that the product is damaged, the return process is initiated and a cash refund is made in the amount of the product price.

5. Faulty / Defective Products

5.1. The initial operating warranty applies to all products. If a malfunction is detected during first use, the following process is followed.

5.2. First, the issue must be reported in detail by contacting the support section or by sending an email to info@demsaystore.com.

5.3. If the problem cannot be resolved, a faulty/defective product notification must be submitted within 14 days from the date of delivery.

5.4. When sending a faulty product;

• the product invoice,

• the invoice printout with the Return Section filled out,

• the Faulty Product Acceptance Form
  must be sent in full.

5.5. After the product is received by Demsay Elektronik, it is inspected by the technical team. The inspection period is at most 1 week, and if deemed necessary, the user is contacted.

5.6. If a malfunction is determined, a product replacement or a refund of the amount is made according to the user’s preference. In this case, all shipping costs are covered by Demsay Elektronik.

5.7. If user error (dropping, contact with liquid, etc.) is detected, no replacement or return is made and all shipping costs belong to the user.

6. Missing Product / Accessory

6.1. After delivery, the invoice and the contents of the package must be checked. If a missing product or accessory is detected, a notification must be made within 14 days from the date of delivery.

6.2. The missing product or accessory is sent with free shipping after the necessary checks.

7. Wrong Product

7.1. If the delivered product does not match the order/invoice information, a notification must be made within 14 days from the date of delivery.

7.2. The wrong product is returned free of charge using the shipping return shipment code that will be provided to you.

7.3. If an error is detected as a result of the product inspection, the correct product is shipped free of charge. Otherwise, the product return is accepted and a refund may be made.