DISTANCE SELLING CONTRACT

This Distance Selling Contract (the “Contract”) has been prepared by taking into account Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation published in the Official Gazette dated 27/11/2014 and numbered 29188, as well as the amendments published in the Official Gazette dated 24/05/2025 and numbered 32909.

ARTICLE 1 – PARTIES

ARTICLE 1.1 – SELLER

Title: Demsay Elektronik San. ve Tic. A.Ş.
Address: Sahil, Çayırlı Sk. No:2/1, 34520 Beylikdüzü / Istanbul
Phone: +90 (212) 509 99 71
E-mail: info@demsaystore.com
Website: www.demsaystore.com

ARTICLE 1.2 – BUYER

A natural or legal person who places an order electronically through the website www.demsaystore.com.

Natural person buyers are referred to as CONSUMER,
and legal entity buyers are referred to as LEGAL ENTITY BUYER.

ARTICLE 2 – SUBJECT OF THE CONTRACT

The subject of this Contract is the sale and delivery of the products that the BUYER orders electronically through the website www.demsaystore.com belonging to the SELLER, and the determination of the parties’ rights and obligations.

ARTICLE 3 – PRODUCT INFORMATION SUBJECT TO THE CONTRACT

The type, category, quantity, brand/model, unit price, total sales amount, payment method, and delivery information are as stated in the information approved by the BUYER at the time the order is finalized.

ARTICLE 4 – PRICE AND PAYMENT

4.1. Product prices are the prices announced on www.demsaystore.com on the date the order is placed.

4.2. Payment is made by credit card, bank transfer/EFT, or other payment methods offered on the site.

4.3. The order is not processed until payment is completed.

ARTICLE 5 – DELIVERY

5.1. The products are shipped to the delivery address notified by the BUYER during the order process.

5.2. Products that are in stock are delivered to the cargo/shipping company within a reasonable period. For products that are not in stock, the delivery time is additionally communicated to the BUYER.

5.3. If delivery exceeds the maximum period stipulated by the legislation, the BUYER has the right to terminate the contract.

ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1. The CONSUMER may exercise the right of withdrawal without providing any reason within 14 (fourteen) days from the date the product is delivered.

6.2. In order to use the right of withdrawal, a notice must be sent to the SELLER in writing or via a permanent data storage device within the withdrawal period.

ARTICLE 7 – EXERCISE OF THE RIGHT OF WITHDRAWAL AND RETURN CONDITIONS

In the event that the right of withdrawal is exercised;

a) The invoice related to the product must be sent together with the return invoice, if it was issued in the name of a legal entity.
b) The return form must be filled in completely.
c) The product must be returned in full and undamaged, together with its box, packaging, and, if any, standard accessories.
d) If the SELLER receives the withdrawal notice, the SELLER shall refund the product price to the BUYER within at most 14 days.
e) If there is a decrease in value arising from the BUYER’s fault, this loss may be collected from the BUYER.
f) If the campaign conditions cease to apply due to the right of withdrawal, the amount of the discount granted is cancelled.

ARTICLE 8 – RETURN COSTS

Pursuant to the legislation that enters into force as of 01.01.2026;

8.1. If the right of withdrawal is exercised, the BUYER cannot be held responsible for return costs.

8.2. If the return is made with the carrier specified in the pre-information provided by the SELLER, the return costs are covered by the SELLER.

8.3. If no carrier is specified in the pre-information, no return cost may be requested from the BUYER under any circumstances.

ARTICLE 9 – CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

The CONSUMER;

• For products manufactured specifically for the person or supplied upon order,

• For products whose packaging has been opened and which cannot be resold,

• For electronic components that require technical compatibility,

• In purchases made for commercial or professional purposes

cannot use the right of withdrawal.

ARTICLE 10 – LEGAL ENTITY BUYERS

LEGAL ENTITY BUYERS cannot benefit from the provisions regarding the right of withdrawal, as they are not considered consumers within the scope of Law No. 6502.

ARTICLE 11 – RESOLUTION OF DISPUTES

11.1. In consumer disputes, Consumer Arbitration Committees are authorized according to the applicable monetary limits.

11.2. If the monetary limits are exceeded, it is mandatory to apply to a mediator before filing a lawsuit, and then the Consumer Courts are authorized.

ARTICLE 12 – EFFECTIVENESS

The BUYER declares that by placing an order through www.demsaystore.com, they have read, understood, and accepted all provisions of this Contract.

This Contract enters into force on the date it is approved electronically.