Delivery Terms
DELIVERY TERMS
This text has been prepared to inform customers about the delivery, cargo, and invoicing processes for orders placed through www.demsaystore.com.
1. Order and Payment Process
For orders placed by credit card, your order is moved to the preparation stage after bank approval is received.
For orders placed by bank transfer/EFT, payment is checked at the beginning of each business day, and orders whose payment is approved are included in the preparation process.
On business days, orders with payment completed by 16:00 are processed on the same day, while orders approved after 16:00 are processed on the next business day.
Products available in stock are delivered to cargo on the same business day following the order being processed.
2. Stock Status and Procurement Process
The products we sell on our site are mostly available either in our stock or with supplier companies. However, in rare cases, stock may run out.
For products that are not in stock or where the stock information is mistakenly incorrect, if the supply time will exceed 30 business days, we will contact you via the email address and/or phone number provided in your membership details.
3. Technical Support and Return Conditions
For products that require technical compatibility or for which support is needed before use, it is recommended to contact us in advance via the info@demsaystore.com address.
For products whose packaging has been opened, returns cannot be made as required by legislation.
4. Delivery and Invoice Address
Your orders are sent to the delivery address you specify when creating your membership or during the order.
The most common reason for delivery delays is incomplete or incorrect address information. Please enter your address details completely and accurately.
Invoice information cannot be changed after the invoicing process is completed. Therefore, please check the accuracy of your invoice information before confirming the order.
5. Cargo Information
DemsayStore has an agreement with Domestic Cargo.
Depending on the delivery region, shipments are delivered to the address or the relevant cargo branch within no later than 3 business days.
For orders with a total order amount of 1,250 TRY including VAT and above, the shipping cost is covered by our company. For orders below this amount, the standard shipping fee is reflected in the order.
During cargo delivery, no additional fee should be requested under any circumstances. If such a situation occurs, please contact us.
Any additional charges that may arise for regions where the cargo company does not make deliveries belong to the recipient and are not the responsibility of Demsay Elektronik.
6. Recipient Not Available During Delivery
If no one is available at the address during delivery, the cargo company leaves a “Cargo Notification Note” and delivers the shipment to the relevant branch.
In this case, the cargo must be collected by the recipient from the branch within 2 days.
7. Damaged Deliveries
Our products are checked before being handed over to cargo. However, damage may occur during the transportation process.
During delivery:
The outer packaging must be checked without fail,
If damage is detected, a Damage Assessment Report must be attached to the cargo officer before accepting the delivery,
Before the cargo officer leaves, the product packaging should be opened and the contents should be checked.
The statements used in the report are extremely important. If an incomplete or incorrect report is prepared, a return/exchange may not be possible.
Products for which no damage assessment report is available are considered to have been delivered in good condition.
8. Sending the Wrong or Defective Product
Wrong or defective products must be sent to Demsay Elektronik via the cargo company that delivers the shipment together with the return/exchange form and the invoice.
After the product reaches us, the necessary inspection will be carried out and the exchange process will be initiated.
9. Invoice Delivery
Invoices are sent in a transparent pocket outside the box belonging to the order.
If the invoice is not delivered, a report must be prepared with the cargo officer and communicated to us. After the necessary checks, the invoice will be delivered to you again.
10. Split Shipments
Orders containing more than one product may be shipped in split consignments depending on stock status.
A separate invoice is issued for each shipment. If the products stated on the invoice are not included in the package, a report must be prepared with the cargo officer and you should contact us.
11. International Shipments
At this time, we do not ship outside of Turkey.
